Kpro v3 security password issue

K-Series Programmable ECU installation questions / support issues
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Myth2888
Posts: 5
Joined: Tue Feb 19, 2019 12:57 am

Kpro v3 security password issue

Post by Myth2888 » Tue Feb 19, 2019 1:33 am

I've bought a DC5R with Hondata kpro v3. recently just found out that the security password is enable and previous owner forgot the password.
i tried to retrieve lost password and the kmanager prompted " problem sending password" .
I also tried to got. Online - Tools - Erase ECU(clear security) clear security successful. And I switch the ignition off for few minutes .
When I on the ignition and try to load the new mapping, the kpro security is prompt a window asking me to type the password again after Erase ECU. Previous owner forgot the password. And I failed to retrieve password . The error window prompted problem sending password.
my kpro v3 detail as below:
Kpro v3 serial number: 13577
previous owner email : tuvtec@gmail.com

kindly help me on this issue.

thanks in advance.
David.
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Hondata
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Location: Torrance, CA
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Re: Kpro v3 security password issue

Post by Hondata » Tue Feb 19, 2019 5:35 pm

Try retrieving the password now.
Hondata

Myth2888
Posts: 5
Joined: Tue Feb 19, 2019 12:57 am

Re: Kpro v3 security password issue

Post by Myth2888 » Wed Feb 20, 2019 2:36 am

Dear Support,

same window prompt out saying PROBLEM SENDING PASSWORD.

Kindly Assist,
David

Myth2888
Posts: 5
Joined: Tue Feb 19, 2019 12:57 am

Re: Kpro v3 security password issue

Post by Myth2888 » Tue Feb 26, 2019 7:48 am

support,

Kindly assist on this issue.

thanks

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Hondata
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Re: Kpro v3 security password issue

Post by Hondata » Tue Feb 26, 2019 9:59 am

Well the security password is just that - designed that if someone steals the KPro it is hard to use the KPro afterwards. You'll need to send the KPro to us.
Hondata

Myth2888
Posts: 5
Joined: Tue Feb 19, 2019 12:57 am

Re: Kpro v3 security password issue

Post by Myth2888 » Wed Feb 27, 2019 4:15 am

Dear sir,

Hondata, Inc.
2840 Columbia St
Torrance CA 90503
Phone 310-782-8278

is this the addres to send to? may i know what receiver name should i write?

kindly advise,

Myth2888
Posts: 5
Joined: Tue Feb 19, 2019 12:57 am

Re: Kpro v3 security password issue

Post by Myth2888 » Mon Mar 11, 2019 2:58 am

Sir,

Kindly advise.

Thanks

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Hondata
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Posts: 8410
Joined: Thu Aug 15, 2002 12:13 pm
Location: Torrance, CA
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Re: Kpro v3 security password issue

Post by Hondata » Mon Mar 11, 2019 4:36 pm

Please email support@hondata.com with a link to this thread
Hondata

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