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 Post subject: Error when loading RE4
PostPosted: Thu Feb 19, 2009 3:55 pm 

Joined: Wed Nov 13, 2002 3:01 pm
Posts: 72
RomEditor4.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

This is what I get when I start the program. I've got the USB cable, #0032 connected and it shows up properly in device manager.

How can I troubleshoot this issue?


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 Post subject:
PostPosted: Thu Feb 19, 2009 4:47 pm 
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Joined: Fri Sep 20, 2002 5:06 pm
Posts: 12891
Location: Hondata
What is the version of windows and what is the version of Romeditor 4?


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 Post subject:
PostPosted: Fri Feb 20, 2009 6:25 am 

Joined: Wed Nov 13, 2002 3:01 pm
Posts: 72
Properties on the executable show FILE Version 1.0.3.0, PRODUCT Version 1.1 and RELEASE DATE December 2006.

Running under Windows XP SP2 with all patches applied and McAfee Anti-virus version 8.7.

This was working fine on the laptop a few months ago and yesterday when I tried to run it I got the error and continue to get the error.

Thanks!


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 Post subject:
PostPosted: Fri Feb 20, 2009 10:14 am 
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Joined: Fri Sep 20, 2002 5:06 pm
Posts: 12891
Location: Hondata
Try it again now.


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 Post subject:
PostPosted: Fri Feb 20, 2009 10:29 am 

Joined: Wed Nov 13, 2002 3:01 pm
Posts: 72
I'll give it a try later tonight or tomorrow since I'm working right now.

...so can I assume you have central control of whose RE4's with USB cable are allowed ti run :wink:


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 Post subject:
PostPosted: Fri Feb 20, 2009 10:31 am 
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Location: Hondata
No we don't. It has to do with it checking for updates.

Also download the newest version from our website as the version you have is from Dec. 2006


Last edited by Spunkster on Fri Feb 20, 2009 10:33 am, edited 1 time in total.

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 Post subject:
PostPosted: Fri Feb 20, 2009 10:32 am 

Joined: Wed Nov 13, 2002 3:01 pm
Posts: 72
Oh, ok - cool and thanks for the excellent customer service!


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 Post subject:
PostPosted: Sat Feb 21, 2009 5:47 am 

Joined: Wed Nov 13, 2002 3:01 pm
Posts: 72
I'm still getting the same error. Can you post a link to the lastest version?


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 Post subject:
PostPosted: Mon Feb 23, 2009 10:25 am 
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Location: Hondata
http://www.hondata.com/downloads.html


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