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Error when loading RE4

Posted: Thu Feb 19, 2009 3:55 pm
by 7rrivera7
RomEditor4.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

This is what I get when I start the program. I've got the USB cable, #0032 connected and it shows up properly in device manager.

How can I troubleshoot this issue?

Posted: Thu Feb 19, 2009 4:47 pm
by Spunkster
What is the version of windows and what is the version of Romeditor 4?

Posted: Fri Feb 20, 2009 6:25 am
by 7rrivera7
Properties on the executable show FILE Version 1.0.3.0, PRODUCT Version 1.1 and RELEASE DATE December 2006.

Running under Windows XP SP2 with all patches applied and McAfee Anti-virus version 8.7.

This was working fine on the laptop a few months ago and yesterday when I tried to run it I got the error and continue to get the error.

Thanks!

Posted: Fri Feb 20, 2009 10:14 am
by Spunkster
Try it again now.

Posted: Fri Feb 20, 2009 10:29 am
by 7rrivera7
I'll give it a try later tonight or tomorrow since I'm working right now.

...so can I assume you have central control of whose RE4's with USB cable are allowed ti run :wink:

Posted: Fri Feb 20, 2009 10:31 am
by Spunkster
No we don't. It has to do with it checking for updates.

Also download the newest version from our website as the version you have is from Dec. 2006

Posted: Fri Feb 20, 2009 10:32 am
by 7rrivera7
Oh, ok - cool and thanks for the excellent customer service!

Posted: Sat Feb 21, 2009 5:47 am
by 7rrivera7
I'm still getting the same error. Can you post a link to the lastest version?

Posted: Mon Feb 23, 2009 10:25 am
by Spunkster