My FlashPro becomes unregistered and there is no way to register it again

FlashPro Manager software
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vromanik
Posts: 7
Joined: Wed Sep 02, 2020 3:34 am

My FlashPro becomes unregistered and there is no way to register it again

Post by vromanik »

Serial#: FP-SI-INT-24639
Description of problem: Today my FlashPro becomes unregistered and there is no way to register it again.

I have the follow problems (and last one is critical):
1. Time to time I cannot download logs or cannot upload new calibration to my car. In that case I plug out FlashPro then connect it again and try again (sometimes it works).
2. Today my FlashPro just becomes unregistered and I cannot register it again. When I try to register FlashPro, the device starts randomly blink the lights and nothing is going on. Please see https://photos.google.com/photo/AF1QipO ... hjNbO1O2sl

Please note: I use the latest FlashProManager and I have an internet connection on my laptop.

Thanks in advance.
Hope you can help me.
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Spunkster
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Posts: 22737
Joined: Fri Sep 20, 2002 5:06 pm
Location: Hondata

Re: My FlashPro becomes unregistered and there is no way to register it again

Post by Spunkster »

With everything plugged in and the ignition in the on position, go to the Help menu and click on “send feedback”. Include a detailed description of the issue.
vromanik
Posts: 7
Joined: Wed Sep 02, 2020 3:34 am

Re: My FlashPro becomes unregistered and there is no way to register it again

Post by vromanik »

Done! I've sent report.

The fact that I cannot register my FlashPro is show-stopper. Because I cannot upload new calibrations, as result the whole tuning process of my honda stuck.
For me (professional software developer) this undetermined behaviour of FlashPro looks like memory corruption.
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Hondata
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Location: Torrance, CA
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Re: My FlashPro becomes unregistered and there is no way to register it again

Post by Hondata »

Looks like a hardware fault with the FlashPro. Try deleting all the calibrations and datalogs, then see if it will register once you do that.
Hondata
vromanik
Posts: 7
Joined: Wed Sep 02, 2020 3:34 am

Re: My FlashPro becomes unregistered and there is no way to register it again

Post by vromanik »

I've tried to do that. Unfortunately it doesn't help.
If it's hardware problem, am I right that there is no way to fix it?
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Spunkster
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Posts: 22737
Joined: Fri Sep 20, 2002 5:06 pm
Location: Hondata

Re: My FlashPro becomes unregistered and there is no way to register it again

Post by Spunkster »

Send an email to support<at>hondata.com with the following and I will issue an RMA and give you further
instructions:

Name:
Address:
Phone:
Email:
Serial#:
Description of problem:

Include a link to this thread.
vromanik
Posts: 7
Joined: Wed Sep 02, 2020 3:34 am

Re: My FlashPro becomes unregistered and there is no way to register it again

Post by vromanik »

Done!
I've sent report.
Here's the short video with FlashPro blinking: https://vimeo.com/454496240

I look forward to your reply!
Thanks in advance!
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Hondata
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Re: My FlashPro becomes unregistered and there is no way to register it again

Post by Hondata »

Does it do that as soon as you plug it in, or only when you try to register it?
Hondata
vromanik
Posts: 7
Joined: Wed Sep 02, 2020 3:34 am

Re: My FlashPro becomes unregistered and there is no way to register it again

Post by vromanik »

I'd say it happens in ~95% right after plugin.
Sometimes (in ~5%) it doesn't start blinking immediately after plugin and I have a chance to try to download logs or update "register" information, but usually right after that operations the FlashPro starts blinking :(

Looks like every IO (input/output) operation connected with memory can cause the fault.
PLEASE NOTE: I've already tried to use another USB cable with no luck.
Matias
Posts: 1
Joined: Fri Oct 02, 2020 12:21 pm

Re: My FlashPro becomes unregistered and there is no way to register it again

Post by Matias »

Hi! Same problem for me... Just waiting until next version software.
Did you fugured out? Thanks!
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