Hondata

Hondata User Forum
It is currently Mon May 20, 2013 6:32 pm

View unanswered posts | View active topics


Board index » K-Series » K-Pro / KManager

All times are UTC - 8 hours [ DST ]



Post new topic Reply to topic  Page 1 of 2
  [ 23 posts ]  Go to page 1, 2  Next
  Previous topic | Next topic 
Author Message
925k20
 Post subject: KPRO won't connect
PostPosted: Tue Jan 10, 2012 9:03 pm 
Offline

Joined: Mon Jan 09, 2012 2:03 pm
Posts: 12
-KPRO Board Serial #05005360
-KPRO Board #0208
-ECU part number #37820-PRB-A05 and serial number #2068-502733
-KManager version 3.0.3.0
-a datalog of a problem: N/A
-Vehicle: DC2
-Mods: k20z1, turbo, hondata boost solenoid, AEM Digital Boost & Wideband Gauges
-K-Pro Purchased: 3 years ago from Modacar

My KPRO when connected to my computer will stay offline and the thunder button won't highlight and let me connect to change settings. My computer recognizes when I connect the KPRO with the USB Connection sound played. I've had this KPRO for 3 years now and it has seen over 10 dyno tunes and has seen N/A, SC, and Turbo setups. I was last tuned by Daniel from Church's 1 month ago and the KPRO was working perfect until now. The car still runs and races fine. I just can't go on KPRO and change things like my Launch Control or Boost Control.

Let me know what you guys think is the issue.


You do not have the required permissions to view the files attached to this post.

Top
 Profile  
 
Spunkster
 Post subject: Re: KPRO won't connect
PostPosted: Wed Jan 11, 2012 10:11 am 
Offline
Site Admin
User avatar

Joined: Fri Sep 20, 2002 5:06 pm
Posts: 11074
Location: Hondata
What does it show up as in the Windows Device Manager when the USB is plugged in?
Top
 Profile  
 
925k20
 Post subject: Re: KPRO won't connect
PostPosted: Sat Jan 14, 2012 7:05 pm 
Offline

Joined: Mon Jan 09, 2012 2:03 pm
Posts: 12
Sorry for the late response. I've been really busy at work and haven't had time to check but it pops up as: Ports (Com & LPT) and also a subfile: USB Serial Port (COM3)
Top
 Profile  
 
Spunkster
 Post subject: Re: KPRO won't connect
PostPosted: Mon Jan 16, 2012 10:29 am 
Offline
Site Admin
User avatar

Joined: Fri Sep 20, 2002 5:06 pm
Posts: 11074
Location: Hondata
Go to Help at the top of hte Kmanager screen and click on test USB, then follow the prompts.
Top
 Profile  
 
925k20
 Post subject: Re: KPRO won't connect
PostPosted: Mon Jan 16, 2012 11:47 pm 
Offline

Joined: Mon Jan 09, 2012 2:03 pm
Posts: 12
When I do that, It says "The ECU USB information is incorrect (Recovery PID).
Top
 Profile  
 
Spunkster
 Post subject: Re: KPRO won't connect
PostPosted: Tue Jan 17, 2012 10:26 am 
Offline
Site Admin
User avatar

Joined: Fri Sep 20, 2002 5:06 pm
Posts: 11074
Location: Hondata
Continue following the on-screen instructions.
Top
 Profile  
 
925k20
 Post subject: Re: KPRO won't connect
PostPosted: Tue Jan 17, 2012 11:25 am 
Offline

Joined: Mon Jan 09, 2012 2:03 pm
Posts: 12
I did and it still didn't work. I couldn't find the FTDI file on Add or Remove hardware that it asked me to uninstall. I only found the Hondata K-Manager and uninstalled it.
Top
 Profile  
 
Spunkster
 Post subject: Re: KPRO won't connect
PostPosted: Tue Jan 17, 2012 12:57 pm 
Offline
Site Admin
User avatar

Joined: Fri Sep 20, 2002 5:06 pm
Posts: 11074
Location: Hondata
Did it say that it failed?
Top
 Profile  
 
925k20
 Post subject: Re: KPRO won't connect
PostPosted: Tue Jan 17, 2012 2:50 pm 
Offline

Joined: Mon Jan 09, 2012 2:03 pm
Posts: 12
yes it did.
Top
 Profile  
 
Spunkster
 Post subject: Re: KPRO won't connect
PostPosted: Tue Jan 17, 2012 3:43 pm 
Offline
Site Admin
User avatar

Joined: Fri Sep 20, 2002 5:06 pm
Posts: 11074
Location: Hondata
Please send an email to support <at> hondata.com with the following:

Name:
Address:
Phone:
Email:
serial #:
and a link to this thread

We will then give you further instructions.
Top
 Profile  
 
925k20
 Post subject: Re: KPRO won't connect
PostPosted: Wed Jan 18, 2012 9:54 am 
Offline

Joined: Mon Jan 09, 2012 2:03 pm
Posts: 12
Email Sent!
Top
 Profile  
 
925k20
 Post subject: Re: KPRO won't connect
PostPosted: Mon Jan 23, 2012 9:52 am 
Offline

Joined: Mon Jan 09, 2012 2:03 pm
Posts: 12
I sent support an email last wednesday and I still haven't heard anything back. Any new news on my situation?
Top
 Profile  
 
Spunkster
 Post subject: Re: KPRO won't connect
PostPosted: Mon Jan 23, 2012 10:41 am 
Offline
Site Admin
User avatar

Joined: Fri Sep 20, 2002 5:06 pm
Posts: 11074
Location: Hondata
no email has been received
Top
 Profile  
 
925k20
 Post subject: Re: KPRO won't connect
PostPosted: Mon Jan 23, 2012 1:16 pm 
Offline

Joined: Mon Jan 09, 2012 2:03 pm
Posts: 12
I resent it. Let me know if you received it. Thanks!
Top
 Profile  
 
Spunkster
 Post subject: Re: KPRO won't connect
PostPosted: Mon Jan 23, 2012 1:37 pm 
Offline
Site Admin
User avatar

Joined: Fri Sep 20, 2002 5:06 pm
Posts: 11074
Location: Hondata
check your email
Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  Page 1 of 2
  [ 23 posts ]  Go to page 1, 2  Next

Board index » K-Series » K-Pro / KManager

All times are UTC - 8 hours [ DST ]

Who is online

Users browsing this forum: Exabot [Bot] and 0 guests

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group