K-Series Programmable ECU installation questions / support issues
dark2k1
Posts: 36 Joined: Mon Feb 26, 2007 10:51 pm
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by dark2k1 » Mon Feb 26, 2007 10:55 pm
I just install K manager on my laptop and the programs dont open... i reinstall it 3 times and I get the latest version.
I'm on XP and he always say.... this program should close because ....
Someone can help me ??
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rensoyka
Posts: 54 Joined: Sun Jan 21, 2007 3:33 pm
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by rensoyka » Tue Feb 27, 2007 1:53 am
Are you installing it on a user profile of XP that has administrator priviliges?
dark2k1
Posts: 36 Joined: Mon Feb 26, 2007 10:51 pm
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by dark2k1 » Tue Feb 27, 2007 6:54 am
yes..
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Spunkster
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by Spunkster » Tue Feb 27, 2007 10:28 am
Post the exact error message you are receiveing.
dark2k1
Posts: 36 Joined: Mon Feb 26, 2007 10:51 pm
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by dark2k1 » Tue Feb 27, 2007 9:00 pm
K-Series ECU Manager has encountered a problem and needs to close. We are sorry for the inconvenience.
the rest is about to send a report to microsoft..
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Hondata
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by Hondata » Wed Feb 28, 2007 10:09 am
Do you have anti-virus software running?
Hondata
dark2k1
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by dark2k1 » Fri Mar 02, 2007 1:42 pm
No other software running ....
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tnhatch02
Posts: 30 Joined: Mon Feb 12, 2007 3:42 pm
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by tnhatch02 » Fri Mar 02, 2007 4:40 pm
dark2k1 wrote: No other software running ....
turn off all other software and then try it... no Norton, no anti-virus' need to be on while working with kpro... hth..
dark2k1
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by dark2k1 » Sat Mar 03, 2007 7:58 am
i don't have another software running when i try it....
so this not my trouble.... the problems is otherwhere...
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Hondata
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by Hondata » Sat Mar 03, 2007 12:20 pm
Can you provide:
- exact error message
- version of windows
- version of kmanager
- list of running processes from task manager
Hondata
dark2k1
Posts: 36 Joined: Mon Feb 26, 2007 10:51 pm
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by dark2k1 » Sat Mar 03, 2007 1:45 pm
I can send you the screen snapshot if you give me an email for ship the jpg.... I also can ship the .txt of the error report.
I gonna ad the others information you wanted after
(I'm not on this computer right now)
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dark2k1
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by dark2k1 » Sun Mar 11, 2007 7:50 am
i still waiting for an email for send the error text and picture of the error box...
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Spunkster
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by Spunkster » Sun Mar 11, 2007 7:35 pm
posted here would be best
dark2k1
Posts: 36 Joined: Mon Feb 26, 2007 10:51 pm
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by dark2k1 » Mon Mar 26, 2007 7:50 pm
Hondata wrote: Can you provide:
- exact error message...
K-Series ECU Manager has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.... etc
- version of windows
XP professional version 2002 service pack 1
- version of kmanager
1.2.2.2
- list of running processes from task manager
msnmsgr.exe
ctfmon.exe
explorer.exe
svchost.exe
isass.exe
services.exe
winlogon.exe
csrss.exe
smss.exe
taskmgr.exe
system
system idle process - system
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dark2k1
Posts: 36 Joined: Mon Feb 26, 2007 10:51 pm
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by dark2k1 » Wed Mar 28, 2007 3:05 pm
???
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