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Please quick help to unlock Flashpro from vehicle!

Posted: Fri Mar 09, 2018 3:05 pm
by R-12914
Hi Hondata,

i have a problem with the unlocking Flashpro from the vehicle.
I must replace my ECU.

I have ECU return to stock.

Now i would like to unlock Flashpro from my vehicle and the following massages pops up, although I have an internet connection like this:
error.JPG
error.JPG (15.67 KiB) Viewed 8208 times
Please help me quick!

Thanks!

Re: Please quick help to unlock Flashpro from vehicle!

Posted: Fri Mar 09, 2018 3:14 pm
by Hondata
Can you use the 'send support information to Hondata' function?

Re: Please quick help to unlock Flashpro from vehicle!

Posted: Fri Mar 09, 2018 3:18 pm
by R-12914
Hondata wrote: Fri Mar 09, 2018 3:14 pm Can you use the 'send support information to Hondata' function?
Yes, I have just done!

Re: Please quick help to unlock Flashpro from vehicle!

Posted: Fri Mar 09, 2018 3:39 pm
by Hondata
Looks ok from this end. Are you using a mobile device as a hot spot? Sometimes they cause problems.

Re: Please quick help to unlock Flashpro from vehicle!

Posted: Fri Mar 09, 2018 3:42 pm
by R-12914
Hondata wrote: Fri Mar 09, 2018 3:39 pm Looks ok from this end. Are you using a mobile device as a hot spot? Sometimes they cause problems.
No!

I am using wlan via notebook!
Is this a problem?

If i check for internet connection in Flashpro Manager it is ok like this:
conn.JPG
conn.JPG (12.75 KiB) Viewed 8198 times

Re: Please quick help to unlock Flashpro from vehicle!

Posted: Fri Mar 09, 2018 4:23 pm
by R-12914
What is now?
Please solve the problem!

Re: Please quick help to unlock Flashpro from vehicle!

Posted: Sat Mar 10, 2018 4:46 am
by Hondata
Try again and let me know.

Re: Please quick help to unlock Flashpro from vehicle!

Posted: Sat Mar 10, 2018 3:30 pm
by R-12914
Hondata wrote: Sat Mar 10, 2018 4:46 am Try again and let me know.
Hi,

i tried it, but no differences, same as before!

Re: Please quick help to unlock Flashpro from vehicle!

Posted: Sat Mar 10, 2018 10:38 pm
by Hondata
Can you try again if possible? I need to capture the problem in the log files. Testing here works ok.

Re: Please quick help to unlock Flashpro from vehicle!

Posted: Sun Mar 11, 2018 12:19 am
by R-12914
Hondata wrote: Sat Mar 10, 2018 10:38 pm Can you try again if possible? I need to capture the problem in the log files. Testing here works ok.
the problem is still there

Re: Please quick help to unlock Flashpro from vehicle!

Posted: Sun Mar 11, 2018 6:50 am
by R-12914
Hello,

I did a little "research" myself.
Here's some information for you so you can hopefully solve the problem your server's side...

I captured the error message returned via HTTP to the FlashPro Manager program.
There seems to be a problem executing an update on the "users" table in your database.
The error is as follows:

1265: Data truncated for column 'obdiivoltage' at row 4744 sql=UPDATE users SET ...

This is the value the "obdiivoltage" column is tried to be updated with:

... , obdiivoltage = '0,00', ...

Of course I did not post the complete SQL command here to not publicy expose my customer data.

I hope this helps you to fix the problem ASAP!

Thanks & Regards

Re: Please quick help to unlock Flashpro from vehicle!

Posted: Sun Mar 11, 2018 6:57 am
by Hondata
Yes, that is what my logs shows. It does not like the euro decimal separator. Should be fixed now.

Re: Please quick help to unlock Flashpro from vehicle!

Posted: Sun Mar 11, 2018 7:24 am
by R-12914
Hello,
thanks for your efforts, but it still does not work.
The error now returned from your web service is as follows:

1064: You have an error in your SQL syntax ...

This seems to be the problem now:

... obdiivoltage = ., ...

Can you please have another look at this?

Thanks & Regards

Re: Please quick help to unlock Flashpro from vehicle!

Posted: Sun Mar 11, 2018 12:32 pm
by R-12914
Now it works - thank you!

Is it possible to deactivate the immobilizer in the Flashpro Manager?
If no, can you put in this feature?

Thank you!

Re: Please quick help to unlock Flashpro from vehicle!

Posted: Sun Mar 11, 2018 3:09 pm
by Hondata
Glad it is working.

We do not want to allow the immobilizer to be disabled in the interests of preventing theft.